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Conversation | 04/01/2008 7:36 pm

A Secret to Success: 'Make Every Boss's Problem Your Problem'

© Shutterstock

EDITOR’S NOTE: Also featuring special guest, Joni Evans, CEO of wowOwow

JONI: This conversation is about mentoring and about who have been our mentors, or who we are mentoring and what great advice there is that we’ve received or ever gotten or want to give out.

LIZ: I was mentored by all the great men I’ve worked for – about six famous, fabulous men, in my youth. And they all helped and encouraged me and were great to me. I was a dumb, green kid and they kind of liked my nerve. But I evolved from working as a lowly assistant to being an actual writer and producer. And in television I’d get these impossible tasks to produce a show from someplace where you couldn’t even get a signal out, or to book a VIP guest. And one day I found out that I was enjoying going back to these important bosses at times, saying to them, “We can’t do it.” And I realized I was actually taking pleasure from telling them that what they wanted was impossible. As soon as I got onto that, onto myself, I didn’t need more mentoring. I realized I needed to start thinking like a boss; I had to become the boss. You’ve got to do the best job you can for management or the head guy. Your boss has to become your life work as you dedicate yourself to his point of view, the welfare of the show or project or whatever. And when you do that, everything changes for you. And so that’s the advice I give to those who ask me how to succeed. Don’t go and lay a bunch of dead kittens at the foot of your dynamic boss, even if he’s a fascist and you don’t like him. You’ve got to do the best you can.

LESLEY: Liz, that’s brilliant advice.

LIZ: His problem has to become your problem. And you have to become part of the solution – or you are part of the problem. I was making a problem.

MARY: I was given jobs by women. I never worked for men. I always worked for women. Except for Bill Bernbach and he was so high in the advertising community that I never thought about him as somebody I was working for. All of my life I worked for women. But I honestly can’t say that they mentored me. They gave me jobs and they counted on me. But I wouldn’t call it exactly mentoring. It seems to me that I’ve been mentoring people all my life. And when I had my own agency I was mentoring hundreds. And I’m still mentoring. And I think mentoring is something that I enjoy doing, so I guess I probably go out of my way to do that.

LESLEY: Mary, what do you look for when you’re looking at the people who’ve worked for you, what qualities or what style do you like?

MARY: I look for people who are willing to stand on their head, work 26 hours a day, who are very talented, and who use everything they’ve got and who do more than what is expected in the job that they’ve got; who know that they’re living in a big world. For example, in the advertising business you never know from day to day who might come around and offer you the possibility of being a client. So you really have to know what’s going on everywhere, so that you will be intelligent when that person comes to you, and show them how smart you are. You have to spend a lot of time learning about what’s going on in the world, even though it has nothing to do with what you’re doing today. So I am always looking for people who would stretch, who would do much, much more than is expected.

46 Reader Comments (so far…) Sign In or Register to comment

CAROLINE MuLVEY
Suzann de Cornelia Thank you very much. I truly loved being with each child they each taught me all kinds of lessons. I feel bad that I failed them by having to close.
By CAROLINE MuLVEY on 04/07/2008 1:49 pm
Lori Glickman
I ran, owned, worked,managed,trained horses. It was my place everyone knew it. I always found it funny when someone would ask when do THEY feed and when to THEY get something or anouther. Because I was THEY!!! The customers spoke to me like I was a go between to some hidden secret person that lived in the house down the driveway! Have a good day all!’ THEY!
By Lori Glickman on 04/02/2008 6:50 pm
Mugsy Peabody
What a totally great career. I really envy you. One of the things I hate hate hate hate hate about living in the city is not being able to keep a horse.
By Mugsy Peabody on 04/02/2008 8:37 pm
sl lambert
I love what Mary Wells said about being knowledgeable about the world, to be informed, well read. Stanley Marcus used to say it was important to know what Ascot meant, the race, what it meant, if you were to sell an Ascot. He used that example and to say major in liberal arts to be educated in the true sense of the word. My boss at Warner Records was a woman of great intelligence and great compassion and she had the patience to explain WHY i was doing a project, what it meant, and later, how the information was used. it made me feel like my work was important and therefore, i worked harder. She was the first VP at Warner Bros Records, not until 1982, but never ever showed resentment or a chip on the shoulder. do the work, do more than expected and look good.
By sl lambert on 04/02/2008 9:17 pm
G V
sl, Too often we fail to take the time to do what your boss did—explain the project, what it meant and follow up on how it was used. Such simple things, but it adds to your feeling of accomplishment and teamwork. It’s horrible when your hard work just falls into a black hole and you never hear about it again. She sounds like an excellent mentor.
By G V on 04/02/2008 9:59 pm
Bella Mia
My daughter is graduating in May with a double major in liberal arts and art. Yesterday, I read an article that the MFA is the new MBA. It’s ideas that keep our economy growing. My mentor, Nan, was an incredibly creative woman who, when fed up with her local school system, started her own pre-K through 8th grade school, that is now 15 years old with 400 students and a waiting list. My children attended her school and every class did a play every year with costumes and music and script. Her philosophy was to focus on the a vision, like Cecil B. DeMille, and find others to help and just move the project in a general direction- no detailed planning. Yes, things were often chaotic, but the results were spectacular. Every year the school put on a Thanksgiving feast for the whole school with everyone dressed in costume, the individual classes responsible for certain dishes. Nan had 8 children, and now has 34 grandchildren, and two of her children produce and direct movies. Two years ago she organized and directed an ecumenical Christmas choir with members from 4 separate churches in her community. This summer she held “Grandma Camp” for 28 of her grandchildren for 3 days. She’s 70 and doesn’t seem to be slowing down. She was never afraid to take on HUGE projects because she had great faith in herself and others. The journey is the reward.
By Bella Mia on 04/03/2008 8:25 am
Kay Sara
HIllary wrote a letter to American Axle’s CEO to stop the strike that is hurting the economy- American Axle’s CEO is asking to cut workers wages in half while the CEO has already cut thousands of jobs with 2 buy outs and has built several overseas plants - while making millions in profit. Hillary is action and out there with concrete actions. McCain & Obama are not. Obama isn’t even attending MLK event in Memphis and that is not any policy action to fix this country. Why? Cowardice? Hillary stands up for the American worker - THANK YOU HILLARY - without jobs this country will never get back on its feet. Please donate whatever you can to keep this energizer bunny working for America’s well being. She is tough and tackles head on the most daunting issues the others shy away from or only give lip service to. I also cannot believe how many elders are being led by the nose by their children’s & grandchildren’s opinions as to who to support (i.e. Carter, Caroline Kennedy etc) - but then elders have been super indulgent to this younger generation - me included to a point. Go HILLARY! DONATE FOR HILLARY to show your support and backing as well as to give her the fuel she needs to get her message across. GO HILLARY & THANK YOU for the LETTER for the working and middle class!!! BTW I would be consisdered wealthy but I am happy to see action to strengthen the backbone of this country - our foundation must be strong.
By Kay Sara on 04/04/2008 10:08 am
Dawn Clark
I have just read Make Every Bosses Problem Your Problem and cannot believe what I’ve just read. I am sorry, these ladies may have progressed further in their career by being some sad side kick to their boss, but I firmly believe they have robbed themselves personally in their inner souls, because of following their advice. Their lives are the poorer spiritually for it
By Dawn Clark on 04/07/2008 10:01 am
Kay Sara
Do any of you think Hillary had a more difficult time with the campaign especially in the beginning when she was maybe using tactics of male politicans because she did not have have a female political role model/mentor? The tactics men can successfully use do not work for women (I have found this out the hard way in my career). Was this what Hillary was referring to when she said “she had found her own voice?”
By Kay Sara on 04/08/2008 1:22 pm
Craig L
With so much multi-tasking going on, I love the Jung quote on Focus. So true, and proven to be very correct.
By Craig L on 04/09/2008 12:11 am
Cathy Milligan-Stacey
My name is Cathy and I was absolutely fascinated today with seeing you lovely women on Charlie Rose! I try to watch him every chance I get. He seems to bring out the good in everyone he talks/interviews. I am fascinated first by his guests..then I find myself watching his mind react to the next question, or even what this answer is going to reveal. It is so entertaining and intellectually stimulating that I simply feel I cannot miss the show. Sort of like you ladies talking today about reading the newspaper and drinking caffee..both of which I do not do. Go figure huh? But my thoughts were on all your subjects, I could write pages of thoughts and still never empty my mind of thoughts/ I only have one priority now and that is taking care of my husband of 9 years. We have just gone through his having squamous cell carcinoma of the throat and he is a 100% disabled American Vet!. The VA denied that he even could have contracted the cancer from something he was exposed to during his time in the Army, yet 8 weeks after we finished his chemo and radiation, we received 8 cases of liquid ensure and tape for the peg tube in his stomach through which I feed him. I wish to thank Senator Barbara Mikulski right now for getting this for us. She has helped me in the past and is one fiesty woman I am glad is in our government! Well, after all this rambling talk, all I wanted to pass to to all women is this. A visiting nurse was here at my apartment to check to see if I was caring for my husband as he should be cared for and correctly. I was so tired I must have looked a sight but actually became more worried for the house had not been dusted nor vacuumed in months. I keep the kitchen and bath and our bedroom clean as well as ourselves, but it is hard doing it all, even after doing it for 30 years by myself raising two children (before I married this wonderful man). This nurse looked at my apologetic face and said,”Cathy, you take care of the important things, including yourself, just as you are doing. No one will rate your house for its’ being dusty. Now slow down, worry less, and put your faith back into yourself and God for you are WOMAN and strong and HE knows it!(pointing up). Just thought of that when I saw you all on Charlie Rose but now my morning routine will include a look at wowowow.com. THANKS ALL YOU WONDERFUL PEOPLE! Cathy
By Cathy Milligan-Stacey on 04/09/2008 9:07 pm
sp yokote
Website Feedback - as an Internet newbie, scrolling up and down pages with no way to reference how many pages there really are is maddening. Suggestion, add a “Back to Top” just below each “reply.” sp, Hawaii Great intro via charlie rose!
By sp yokote on 04/10/2008 3:00 am
Beth Martin
I would really like to start a dialogue about Joni’s comment on how it helps to be ruthless. I was discouraged to read that. Ruthlessness doesn’t fit comfortably on me, but that hasn’t stopped me from being successful (I mean, I’m not on any gov’t programs, and will pay my taxes on Tuesday). I just hate to see the myth that ruthlessness and success for a woman have to go hand in hand. I think there are many examples of where that’s not the truth. Aren’t there, someone???
By Beth Martin on 04/11/2008 11:21 am
Sharon L
How can I help you to make your job easier?” — I learned this from a young coworker; and, my boss was very happy that I asked her the same question.
By Sharon L on 04/12/2008 4:13 am
Sue Harrell
I read the article that Suzanne Conti referred us to read. I loved the article about women working too many hours for very little pay. I agree wholeheartedly. One of my former attorney male bosses explained to me in very clear terms that if the job requires me to spend the night working at the office then that is what I must do…he further explained that is what he. in fact, did to get his law firm to be a success. I did not comment nor would I to a superior. I needed that job. I have bills. I was fired two weeks later. Why? Was it obvious that I was just not wiling to work 60+ hours/week? Should I ignore my family & let them eat fast food while I am working 60+ hours/week? How did this happen where women are expected to work 60+ hours/week for very little pay and pretend they do not have a family that needs them? I suspect an employer would have to pay me a lot of money so I could save it & retire early BEFORE I agree to work for very little money and ignore my family.
By Sue Harrell on 04/14/2008 8:43 am