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Question of the Day | 04/26/2009 11:00 pm

What is the most important lesson in leadership you have ever learned? What were the circumstances?

Candice Bergen, Mary Wells and the wOw women share leadership lessons learned

 

© Shutterstock
Joan Ganz Cooney

Joan Ganz Cooney | 04/26/2009 11:00 pm

Joan Ganz Cooney Doesn't Know the Formula for Success

Years ago, a well-known retired family friend said to me, "I don’t know the formula for success but I know the one for failure: Try to please everyone." When I was in a business leadership role, I tried never to forget those words and I think they served me well.

Liz Smith

Liz Smith | 04/26/2009 11:00 pm

Able Lieutenant Liz Smith Speaks

Golly, I’ve told this so much it’s threadbare. I used to often be hired as an efficient second aide to famous men. I got quite a good reputation for being an able lieutenant. Sometimes I took pleasure in telling them something could not be done. “Look, boss, we can’t get a TV signal out of Mt. Rushmore!” But when I realized I had done this, I stopped it. The moment of truth for every “leader” is when they stop being part of the problem and become part of the solution. And this applies right down the line. If you want to get somewhere, you need to make the prerogatives of the boss your own.


Read the wOw conversation: A Secret to Success: ‘Make Every Boss’s Problem Your Problem’

Judith Martin

Judith Martin | 04/26/2009 11:00 pm

Judith Martin: 'Leadership Was Not for Me'

The only leadership job I’ve ever had was as head copy girl in the women’s section of The Washington Post. I believed and sympathized with every  personal problem my little staff told me, as a result of which I had to do all the work myself. The lesson I learned was that leadership was not for me.

Mary Wells

Mary Wells | 04/26/2009 11:00 pm

Mary Wells's Sweet Lesson for Success

I learned to focus on what mattered, and I learned that it is true — you get more with sugar or love.

Candice Bergen

Candice Bergen | 04/26/2009 11:00 pm

Candice Bergen's 'Murphy Brown' Obligation

As I don’t work in a company (thank God), I haven’t gotten many. But when I did "Murphy Brown" for ten years, I felt a certain obligation to our cast and crew to represent us thoughtfully and well.

Read more about: Family, Leadership, Lifestyle, Sports, Work

35 Reader Comments (so far…) Sign In or Register to comment

Suzanne de Cornelia

I never anticipated as a child being in a leadership role nearly my entire adult career, and in volunteer roles/sports, too, but that is what happened. Whether as chair of high profile symphony balls/fashion shows [i.e. the organization’s biggest annual fundraiser so it better be a success], captain of ocean sailing races, or in managing major projects for universities and Fortune 100 companies nationwide where the outcome meant financial viability for the organization, or had a life and death component, ow impacts to tens of thousands, including for HQ for major corporations, I just took it on and did it. What I learned is this:

-Except responsibility. Any failure rests on the lead person. Success belongs to the team.

-Except that obstacles are unavoidable. If there weren’t problems your role wouldn’t be necessary. Gather as much information from every source, consider it, be imaginative/creative, and find solutions/make decisions quickly, get consensus, put it in writing, move on.   

-Always know what ultimate success looks like to every separate unit, find compromises, reconcile differences, have the roadmap to get there clear to all. Like being a movie director, it is up to the project lead to know everyone’s wants and concerns, to meld these, and keep everyone happy. 

I’ve stepped into many situations that seemed nearly impossible at first but have always enjoyed being the lead, and obviously kept higher ups happy because I was chosen again and again to head-up the next plum high-profile projects. Garnered a ton of experience all over the US, lots of fun, and gave me a sense of pride and accomplishment. But as the expression goes, ‘What have you done for us lately?’ 

 

By Suzanne de Cornelia on 04/27/2009 1:11 am
Laura Ward
Be respectful to everyone. You never know if the table can be turned. Our company had no nepotism rules and the new CEO broke EEOC and Labor Laws and told the President (who founded the company) some of his plans. Problem is, I was the President’s girlfriend (and also a founding employee) and the first one fired. The good news is that I received half my salary as settlement after I sued and the board gave the President veto power over the CEO on firing any further employees.
By Laura Ward on 04/27/2009 2:05 am
joan larsen

What is the most important lesson in leadership?  Teamwork, teamwork, teamwork.  Carefully choose the members of your team by the specific qualities you believe they possess that perhaps the other members do not.  Gather them.  Don’t lecture, but talk to them as respected members of the team as you explain where we are and what is the end result that we will need.  Remember this is a group effort so don’t know it all, but give each a time to express his ideas, share how he might go ahead with his portion of the project.  Let other members interject creative ideas that will stir the minds of the group.  Keep on subject, but show respect for individual team members. 

Deadlines, deadlines, deadlines.  I think most of us do so much better if we have an end date for our portion of the project to be done.  Each person on the team should be made to feel that they are part of a jigsaw puzzle that will come together only if they are working together.

Praise and encouragement are of utmost importance during the steps taken and adjustments made as progress is made. I find that it is not important that I - as leader - get the credit for the final result.  I may know it is my idea, but the credit belongs justifibly to all who took part.

Celebrate great results.  Pats on the back and praise given throughout the project - but heavily at the end - make the team members feel good about themselves and their abilities — and you will notice their development and growth potential grow normally, as well as their enthusiasm and willingness to take on greater tasks.

As for me and what I have learned it is the above.  I love being a leader and I love "doing it myself".  But, very quickly, I found out that I really didn’t know everything, how to do everything, and cam to know the importance on relying on specific expertise that I did not necessarily have.  I don’t just like people.  I love people.  And the professional cameraderie involved becomes a further challenge as well as a delight … and I am competitive and happen to love challenges.

We learn by doing.  We all make mistakes but hopefully learn by them so nothing is lost.  We get more results if we treat people well - or as I say, as we ourselves like to be treated.  Putting others down in public I find intolerable and defeating - as we are hated and the person is apt to do far less of a job for us. 

There is so much psychology that goes into leadership — great leadership.  One of the greatest things we can do for others in life is to care for them, encourage them, and recognize potential for their special talents — as we all have them, and subtly guide them upward.  My own personal philosophy is that if I can make one person’s life better through my efforts, my life has been worthwhile.  But my dream?  I truly would like to be able to inspire more than one — and that can be in work or in life.  It makes no difference to me which it is,  but it is beyond important to my own being.  It is everything.

By joan larsen on 04/27/2009 2:25 am
Bonnie Oliver

To be an excellent leader, never lose focus.  Be kind, be respectful, be diligent and lead by example but never, never lose sight of your goal.

By Bonnie Oliver on 04/27/2009 3:21 am
Bonnie Oliver
postscript.  Keeping a positive attitude is also an attribute of a successful leader.
By Bonnie Oliver on 04/27/2009 3:24 am
James the Game
One of the most important aspects is to motivate people, and make them feel a part of the team. Try to see things from their perspective, and generate camaraderie. Ego- and power-tripping tend to have a backlash. Just because you’re in charge, doesn’t justify certain actions to those below you. They need to feel like they’ve at least been listened to. Much better to use the carrot approach, as opposed to the stick. Save the stick for when it’s absolutely needed.
By James the Game on 04/27/2009 3:22 am
Laurie Deer
The most important lesson in leadership I learned is courage and conviction.  Without either, trying to be a leader is fruitless and stressful, once you have that you can manage any array of people and situations. 
By Laurie Deer on 04/27/2009 5:28 am
Lee Harrison
What I’ve learned while in leadership roles is that I’m a better support person…I shine in the background!
By Lee Harrison on 04/27/2009 7:00 am
phyllis Doyle Pepe
And to find that out about yourself is great, Lee! It took me years to discover the same thing about myself. It might be interesting and fun to probe the whys and wherefores of that characteristic. Another day, another thread, perhaps.
By phyllis Doyle Pepe on 04/27/2009 5:20 pm
Sam Mirando
You don’t do yourself justice, Mrs. Pepe.  You lead and I follow!  And what was the most important lesson that I learned from my fearless leader?  You know, of course: to say to my children, "You must be proud of what you’ve done" instead of "I’m so proud of you."  That is only the most important lesson.  There have been many others.
By Sam Mirando on 04/27/2009 5:52 pm
Lee Harrison

Another day, another thread, perhaps.

Phyllis,

I’ve never really given this any thought, but I’ll look forward to dissecting it someday;-)

By Lee Harrison on 04/28/2009 9:23 am
Karen Waters
As a woman in a mostly male dominated industry (IT), I found that as a leader I had to believe in my abilities and speak my opinion strongly while not being afraid to admit when I made a mistake.
By Karen Waters on 04/27/2009 7:03 am
HA BIBI
Absolutely "Lead by example"!
By HA BIBI on 04/27/2009 8:00 am
Chrome Toe
I’ve worked in several companies as an employee and i’ve been an employer. I’ve watched some incredible leaders, worked for incredible leaders and tried to emulate the good ones. what i’ve learned about leadership is that there is truly some sort of innate quality in the really good ones. someone can be an good or even great "manager" or "boss". But "leaders" are born to it. They have that thing that makes people WANT to follow them no matter what. My husband is one of those leaders. People follow him. He’s never read a leadership book, or studied leadership in any way. I don’t even think he thinks of himself as a leader truthfully. He just IS one.
By Chrome Toe on 04/27/2009 8:36 am
Livia Jones
For me, leading through relationships (rather than process) works. I show leadership by solving problems and attracting people who want to get on the train of what I’m doing all the time. I’ve never accepted a management position though. I figure the first thing that would happen is that the technical skills I use to earn my living would atrophy if I no longer have my hands in the work. Of course, turning down management positions has also caused my income to stagnate. Can’t win them all. 
By Livia Jones on 04/27/2009 9:14 am