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A Friend Stopped By | 09/30/2009 3:00 am

The Most Powerful Person in the Health-Care Debate, by Judy Bachrach

By Judy Bachrach
Image: Dirck Halstead

Editor’s note: Judy Bachrach writes for Vanity Fair, and is the creator of thecheckoutline.org, an online advice column for friends and relatives of the terminally ill.

Before the health-care debate goes any further — and it will go a lot further, no matter what kind of bill gets passed in Congress — let’s stop and examine who’s really responsible for making sure health-care costs are lean, sensible and bear some sort of resemblance to the quality of the actual medical services performed.

You are.

That’s right. The first thing every patient forgets when she checks in at her doctor’s office and observes the person behind the desk, completely mute, immobile and sunk into what appears to be a deep coma – is that she’s the one in charge. And by that I mean you the patient are in charge of everything: the doctor’s prices, the doctor’s courtesy, the doctor’s assistants, the doctor’s promptness (or lack thereof) and above all, the quality of the doctor’s services.

There are rules I invariably follow whenever I check in with anyone whose last name ends in MD, and they all have to do with how much I will pay for any visit to any doctor, no matter how exalted, revered or specialized. I know it sounds strange, especially in this day and age when far too many women are in awe of practitioners, but I’m the one who sets the doctor’s fees. I’m the one who makes sure those fees are more or less what my insurance will cover. I’m the one who insists that specific services, promptness and courtesy be offered in exchange for those fees.

And not only for me, but for any relative or friend, especially if that relative is elderly and cannot fight for herself.

To read more, click here to go to obit-mag.com.


38 Reader Comments (so far…) Sign In or Register to comment

Frances England
Grande- that just does not make any sense at all!!!  First of all the author says she negotiate’s the fee, I would like to know if you are at the grocery store, do we barter with our groceries?  Of course not!  Then you say, "if we are not satisfied with the doctor’s visit" we still have to pay the bill!  Well, of course we Must pay for the bill.  We used thier services.  If we are in a restaurant and are not happy with the service and/or the food, do we barter the price or demand that we should not have to pay?  Of course not, not to mention that you may not be happy with the doctor, but I will guarantee you that Most (95%) know a heck of a lot more than you do or this author or any typical/average American does.  If you don’t like doctors and have a problem paying them what they charge, my suggestion would be- Don’t Go and take the risk that you could become very sick.  Getting a bill in the mail that Americans do not want to pay, happens all the time.  So does being put on hold and/or calling another number and that is if (other businesses) you are able to even talk to a real Human Being!
By Frances England on 10/02/2009 1:13 pm
Star Lawrence
I agree to this extent: We do have control and judgment over what happens to us—at least to some degree. Don’t be passive. If you just had an MRI and the doc orders another one, say what is wrong with the one I had? Can I get that sent? Same for many lab tests—-your primary may order them, then the specialist does—same tests. If these are not too far apart—you the patient get the results sent to the second doctor. You can ask for your lab results when you leave the doc—and probably get your whole chart entry soon after by signing a release for it to be sent. Same for ER encounters or hospitalizations. You need to ask what is the purpose of every test—get an answer. I also believe this admin is trying to destroy the industrial base of this country or else has very little interest in it because it’s "capitalism" or some nonsense, but I also think we need to walk back health costs to actual cost plus profit. They are just any old thing now because docs and hosps know they will only get a percentage and want it to be a percentage of something large. As for how doctors treat us or will react to more activism on the part of patients, you can count on fewer docs, more patients, longer waits, more docs who will not take Medicare or Medicaid, higher fees, higher premiums—a total worsening. 
By Star Lawrence on 09/30/2009 11:55 am
Sandy B

When my mother was going through chemotherapy treatment the insurance company started playing games.  Sure- she tried to be a savvy customer- but she was in her 70’s and on chemo.  All she could tell was that something was wrong.  As it was it took my brother many phone  calls and quite a bit of time to straighten it out.  They made him work for it. 

As my mom said- what do people do when they don’t have someone to help them?

By Sandy B on 09/30/2009 12:55 pm
Mark Rowe

Healthcare debate? What a joke! It’s a fight between the corrupt, low-life politicians who take bribes from low-life bussiness people. And the politicians who are there representing the American people to have a choice between the low-life bussiness people or at least some kind of health care!

Right now the uninsured population are doing nothing but protesting the fact that the insurance companies are ripping them off. If everyone were to stop buying healthcare in this country, we wouldn’t have this problem right now. Remember, the less people who buy into big healthcare, the more it’s going to cost for thoes who still do!

By Mark Rowe on 09/30/2009 1:02 pm
Norma Grooms

I don’t believe I am in charge when I visit the doctor.  It seems pretty straight forward to me.  I didn’t know I could haggle with them about my bill.  They would probably in all sincerity tell me they were sorry but that is the way it is and don’t they have a free clinic for you who can’t pay?

 How many people end up just as sick after they leave the doctor or hospital because of the bill they receive?

When people don’t have anyone to help them they usually are stuck with the high bills or don’t go to doctors and just die.

By Norma Grooms on 09/30/2009 1:47 pm
Lynn Marie

Yes you are right it is YOU in charge of yourself…..sad thing is most people do not even know what to ask for or expect.

I will not tolerate a ”late” MD I leave after 15 minutes of waiting….I always check to make sure what is covered by my Medicare and what is not then ? the money part with the MD.Several of my Mds  eat the 20% I am supposed to pay them.

You do have to try and take charge of somethings—best thing is to brig someone who is smart about these things and bring them to al your visits—introduce them as your ”health care advocate” you get treated much better.

As far as the girl behind the desk? That Md is blind without her believe me—she reminds him of tests results—medication changes-everything.

As a nurse I had to remind Mds myself that I was NOT a Dr,—-they would be mad when they came in for rounds because they didn’t know the patient or they did the wrong procedure on a patient because they failed to read the consult orders. Nurses are the back bone of ALL Mds.They count on us to keep them contstantly updated.

By Lynn Marie on 09/30/2009 2:39 pm
Belinda Joy

Judy, your articles are usually insightful and illuminating, but this time you have missed the mark.

We aren’t in control which is why we desperately need reform (in my opinion). Almost every person that reads this site each day can give at a minimum one personal experience of someone in their life who went without healthcare, received poor care or had care but went bankrupt because of it. And the sad reality is, "we" don’t have a voice right now. 

As Diana T pointed out, asking your physician how much he charges is laughable given they do not set the fee for which they are ultimately paid. That is negotiated well in advance with the insurance company. "We" could all take to the streets like the Birthers with guns strapped to our hips and signs of insurance big wigs with Hitler moustaches, and I assure you it won’t change anything.

It’s why we need to set aside all the partisan stuff going on and support those that we voted into office. Hold them accountable for changing the status quo when it comes to health care for Americans. That is afterall one of their many responsibilities. We tell them what we want and they make it happen. Not the other way around.  Which is why I am so puzzled by the backlash from a fraction of the electorate. Instead of bashing the President and those in the Senate and Congress, why not channel that energy into a writing campaign to get your thoughts across?

But then again that is just my opinion, I have seen what years of allowing the government to dictate what is best for us without our input can do.

By Belinda Joy on 09/30/2009 3:51 pm
Eyes Open

Belinda, why do you mention "birthers" and "people with guns strapped to their hips" Are you talking about the Tea Parties like that? I take offense to that, I went to many of them. Nothing like that went on where I was. We most certainly don’t have to support those that were voted into office. Especially when they aren’t listening to what the majority of the people are saying.

And just to let you know, I have written, I have called. So many of those so called representatives will not answer their phones! When they do finally answer, some are so rude that they hang up on you in mid sentence.

The truth is that we could give those that have no way to get health care, the money to do so. The rest of us should be able to buy insurance where ever we want to. The Billions is fraud waste needs to be cleaned up and Tort reform is a must. Problem solved. The rest of this mess is just a con.

By Eyes Open on 09/30/2009 6:40 pm
Belinda Joy

"And just to let you know, I have written, I have called. So many of those so called representatives will not answer their phones! When they do finally answer, some are so rude that they hang up on you in mid sentence."

Given your behavior on this site, I can only imagine how you spoke to these government employees, so I don’t blame them for hanging up on you. As for you attending the tea parties and not seeing any of the hyperbole surrounding you, I offer you this, "sometimes it’s hard to see the forrest for the trees" translation in case you don’t understand: It’s hard to see something in its full picture when you are in the midst of what you are looking at.

"The truth is that we could give those that have no way to get health care, the money to do so. The rest of us should be able to buy insurance where ever we want to. The Billions is fraud waste needs to be cleaned up and Tort reform is a must. Problem solved. The rest of this mess is just a con."

Wow, I can’t believe I just read that. And I assure you, you and all your "tea baggers"  (you guys do know that is a sexual act right?) would be the FIRST ones to scream that "the President is giving money to the poor! How do you know they’re using it for insurance, this is just another version of Acorn!"

You have a right to your opinion, however I must say, you haven’t thought out your objectives thoroughly. Thanks for sharing your opinions with me, though not anything new, it was entertaining to read. Take care. 

By Belinda Joy on 09/30/2009 7:39 pm
S A

That’s a very nice philosophy but it is unrealistic. When my mother was in the hospital the last time, as she was dieing, she didn’t regulate anything. My aunt, her sister, who died only 3 months later with an obstructed bowel, also didn’t regulate anything in her panic to cling to life.

I was a single mother of three children without health insurance for a time and without any assistance from anyone (too proud to apply to welfare). When my toddler was ill with a fever of 104 at 2am I gave her a sponge bath. When my son was injured while riding his bike, I treated it myself. Why? Because I was a prn nurse = no insurance and no benefits at all. 

The physicians in the US are business people. Not all but nearly, have a full staff that takes care of the finicial aspects of running a business. If you stop and think for just a moment; who is bring in the money to operate that business? The physician and nobody else. All those secretaries, nurses and officer staff of any sort are paid by the physician and depend on the physician’s ability to earn. The physician must also pay the lease of the office and for any medical equipement in the office. 

Imagine yourself in that position. You have a receptionist, an office nurse who is probably an LVN because you can’t afford a 4-year RN, a transcriptionist-secretary, an insurance biller. Everyone of those people require living wages. Meanwhile, you, must repay your student loans, support your family, pay you lease on the office and office supplies, and play your mal-practice insurance. What does this all work out to? You will not be able to charge less than a certain amount no matter what your inclinations. You must see a certain number of patients per day regardless of their health concerns. Finally, even with all these people to help you, you must comb through everything to make sure it is all acceptable for a court of law.

One health carrier would prevent all of this. You will be able to handle your office as your European counterparts. Will a national healthcare system put alot of people out of work? Perhaps. But right now, whenever you go to the doctors office you are paying for an average of 3 secretaries and a nurse also.

By S A on 09/30/2009 3:53 pm
Eyes Open
I do not agree SA. One health carrier will not prevent " all of this". Not only that, but it comes with more deadly side effects such as, doctor shortages. Of course doctors want to make money. Why shouldn’t they? Our European counterparts come here for the good medical care. Nope, the doctors are not the problem as much as the fraud, the waste and the law suits are.
By Eyes Open on 09/30/2009 6:46 pm
S A

I respectfully disagree. I would like to clarify 2 things. I have no idea which European counterparts you speak of but in France the care is rate (and by my personal experience) much higher than that of the USA. Using myself as an example; in 1998 an aenurism in my left talus blew out. I worked at a Trauma One Hospital at the time. I spoke of the sharp pain to my Supervisior and was sent to the ER. Why, the Er, do you ask? Because this hospital no longer offered workman’s compensation insurance to it’s own employees. The ER doc decided it was a sprain and sent me home to stay off of it for 5 days. But I became concerned because it resembled a fracture, to my eyes, and the pain was quite pronounced. I went to the staff doctor and he too decided it was a very bad sprain even when I asked for an xray. A couple of months later, disparing,  I finally paid the $250.00 + to see an Osteo-surgeon who did take an xray and then announce that my talus was dead. When I asked what we could do about it the response was: "Nothing". When I asked what treatment there was for it: "None". I was told that I would have to find a new line of work because I would be in a wheelchair withing 6 years. Well, I moved to France, by happy accident of marriage. My doctor here has no secretaries, no office nurses. She gets paid exactly the same way as do physicians in the US on PPO plans plus the co-pay. I went to see her for a sinus infection and she inquired why I was limping. Well, to make a long story short, she wasn’t sure that anything could be done either but sent me to a Osteo-surgeon. After a year of tests, I had my first surgery. Not a moment too soon either since I was no longer able to walk without the aid of crutches. Two years later, I had my second surgery to finish the repair. I am now able to walk nearly a half a mile, I can even stand up long enough to fix a dinner meal. From a patient’s point of view I can assure you that I have never received the same concerned attention as I have in France. Oh, and my Osteo-surgeon share one secretary with 5 others. He gets paid the same way any doctor does in the US who has contracted with a PPO.

Of course doctors want to make money! They have a huge debt to pay off upon leaving college and to maintain because they are the producers for their practices. I believe this is where a misunderstanding has taken place. I am stating that the physicians in the USA must make a very large amount of money in order to continue practicing medicine. A typical physician is going to support, basically, at least 2 secretaries and an office nurse. A physician in the US must lease his office space and furnish it with whatever medical supplies are needed.

I believe the problem of rising cost of Health Care in the USA is not because the consumer doesn’t manage their physicians well nor is it because physicians are greedy. It is because it is ran as a business enterprise. This method leads to other businesses leeching oof of it, pharmaceutical companies for instance, which in turn both pressure the independent physician towards charging more and levering up their own income base. I believe that medical care is not the same as retail management. I feel that any nation’s wealth is in their people. The more healthy and productive people the nation has the more stable and richer it will become. Therefore, healthcare needs to be removed from the retail market and placed into a sector of it’s own. This will allow those men and women who entered into the medical field because of a passion to care for the weak and ill to spend more time doing just that while also, at the same time, allowing them to go home for dinner with their families.

By S A on 09/30/2009 8:03 pm
Lila Kuh
Judy - you are not taking into account those cases where a patient is brought in incapacitated by accident, stroke, etc. and has NO say in anything that happens until much later, if at all.
By Lila Kuh on 09/30/2009 8:48 pm
Cheeky Wombat
My step-father had a stroke, was in hospital for 5 days then died. Medicare and their supplemental insurance paid the bills. 5 months after he died, my mother went to the ER and died within the hour from an aorta tear. While I was dealing with her estate I received an additional bill from the hospital for my step-father for several thousand dollars, which I refused to pay because it was almost a year after he died and I told the hospital that there was no money, they had received enough. The same thing happened with my mother, months after her death I received another bill and told the same hospital the same thing- they were dead and there was no money. It only took one letter for each incident. I’m sure the hospital expected me to not question anything and just pay .up.
By Cheeky Wombat on 09/30/2009 10:26 pm
darcus g
I don’t know any women, or men, who are in awe of their practitioners these days.
By darcus g on 10/01/2009 5:40 am