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Politics | 01/05/2009 10:20 am

Indian Call Center Answers Taboo Questions

By The Staff at wowOwow.com
© Shutterstock

Talking about sex and contraception is a big no-no for Indian women.

So what’s a girl to do when she needs advice on some of the most personal issues? She can now turn to a call center opened by India’s government-sponsored National Population Stabilization Fund’s new lady-centric call center. The center, the first of its kind in India, will focus on informing girls and women on family planning and reproductive health, reports the Washington Post. And, judging from the numbers, some of India’s famillies could definitely use a hand mapping out their plan.

Each year, 24 million babies are born to Indian women, adding to the already booming population of one billion, which could explode by another 271 million people by 2026. India’s population is expected to surpass China’s by 2030. The government’s call center hopes to curb this massive growth by lifting the long-held veil on sexual advice. 

One female call-center agent, Payal Kumari, told the Post:

In our culture, we cannot have open conversations about sensitive subjects like sex, contraception, abortion and pregnancy. People want answers, but who do they ask? Not parents, not teachers, not elders. They hesitate to go to the doctor. People are shy to even utter the word "condom" at a pharmacy. But they can call here anonymously and ask any question. I give them all the information that they need. These are the people I need to convince for controlling India’s population growth. 

The center has reportedly fielded more than 25,000 calls in a six-month period last year, and operators say they’ve had days when more than 1,000 people call, but the numbers have been dwindling as of late. One of the biggest problems cited? The calls aren’t toll free. Now, we don’t know what their financial situation’s like at the moment, but we bet the government could cover the cost. Just a hunch …

5 Reader Comments (so far…) Sign In or Register to comment

John G
Population control is every person’s responsibility, and yet it can be very risky! In a country like India, until mainstream understands that, there’s a good chance a woman seeking this help could be a charred body in the morning. That so many women are trying anyway shows how important it is to them, as it is to all women (or men, for that matter) - personal control of their own body.
By John G on 01/05/2009 11:18 am
Belinda Joy
I could never survive living in India….never. Everyone keeps telling me “but Belinda, if it’s all you have ever known, you don’t know any different” I disagree. You know when something feels right just like you do when it feels wrong. To have to bow and acquiesce to men constantly. To not have the ability to say this is what I want done to my body and not done. To not have the internal strength to stand up for your rights, I just don’t get it. This to me is a useful tool but a Band-Aid on a bigger societal problem. The women of India need to stand up for their rights and use their voices inside and outside the bedroom. They may be giving birth at a staggering rate, but that doesn’t mean the sex is any good. It’s so hypocritical to me, we can do it (have sex), just don’t talk about it.
By Belinda Joy on 01/05/2009 11:49 am
Grande Camper
Well this is a step in the right direction. Hopefully women are using the information given to them. Time will tell but hopefully women will keep on using this information over time. The cost of the phone call is a big issue. I hope the government does something about that. Belinda I agree. India does have bigger societal problems. Maybe this will open the door for other human right needs?
By Grande Camper on 01/05/2009 6:27 pm
John G
They’d better hope the “man” of the house doesn’t review the monthly phone bill… BTW: Mothers-in-Law (and for all I know, mothers too) there also contribute to the burning of live women who they think have “wronged” their son.
By John G on 01/05/2009 6:37 pm